ASUS ZenFone 6 Dual-SIM ZS630KL – Support Forum

初期不良対応 いつまで無視するんですかー???/How long are you planning to ignore? [ASUS ZenFone 6 Dual-SIM ZS630KL - 317483]

日本からZenfone6を購入し、商品が到着しましたが、数時間使用したところ、不良品だったようで起動も充電もできなくなりました。

ExpansysJapanにメールで問い合わせたところ、最初のみテンプレのような返信があったものの、その後再三の催促をしましたが返答がありません。

もともと中華の通販に手厚いサポートなんて期待してませんが、自ら掲げた規約通りの初期不良対応さえできないとはあまりにも酷すぎる会社。

ここから購入しようと考えている方はやめたほうが身のためだと思います。

EnglishGoogleTranslate)

I purchased Zenfone6 from Japan and the product arrived, but after using it for several hours, it seemed to be a defective product and I could not start or charge it.

 When I contacted ExpansysJapan by e-mail, I received a reply like a template only at the beginning.

 Originally I don't expect good support for Chinese mail order, but it's too cruel to be able to deal with initial defects according to the rules that I set.

 If you are thinking of purchasing from here, I think it ’s better to stop.

至急jp-sales@expansys.comまでオーダーレファレンス番号と不良の状態がわかる写真やビデオ、および内容をお知らせください。

どうぞよろしくお願い致します。

これまで1週間は無視してましたが、人目に晒すと慌てて返信するんですね。

指示通りに再びメールしたので明日9/5)の営業時間中には返信してください。

返信なき場合はこちらにその事実を投稿します。

真摯な対応を期待します。

Even though I sent you an email, you ignored it for a week.
If it is exposed to the public, you will reply immidiately. Isn't it?

I re-mailed it as instructed, so please reply during tomorrow business hours.

If there is no reply, I'll post the fact here.

I expect a sincere response.

 

 

指示された通りメールを送信し、通告した通り1日待ちましたが返信がありません。どうなっているんですか。

規約通り対応しないなんてコンプライアンス最低最悪の会社ですよ。

早く返信しなさい!!!

公の場でだけ良い顔を見せようとするんじゃありませんよ。

As you noticed, I waited for a day but there was no reply. 
What's going on?
It is the worst company that cannot keep compliance.
Reply immediately NOW!!!!!
You don't try to show a good face only in public.

なーにが至急お知らせくださいだよ。

あんたらの至急は1年くらい?

正気かよ。

What is “please inform me urgently”?

Is your “urgent” one year or so?

Are you okay?????

本当にいつまで無視するつもりなんですかねーーー

Webページの目に入るところに書かれてるのに…… 酷くだらしない。

いつまでも醜態を晒し続けたいの?

人としてゴミ以下じゃない自覚があれば散々催促したメールくらい返せよ。

How long are you planning to ignore?????

This post expose on the forum, many people are watching.

Aren't you ashamed of doing such a thing?

If you are aware that you are not less than garbage, reply to the email I urged.

  • NateM Staff
  • Posts: 346
  • Join Date: 4 July 2011
  • Location: Chicago

Hello,

The reason why we request customers to send an email ticket is to keep all records of an issue in one place, as a forum is not a good place to post personal info related to orders. Additionally, due to the sheer volume of requests we receive, our CS team is not always able to check these comments every day, and as such the forums are really best suited for product info/feedback/discussions.

All that said, I checked your forum id against both our order records as well as our ticket system and couldn't find any matches. Do you have a ticket number or an order number so our JP CS team can follow up with you?

恐れ入りますが確認のためご注文番号をのご提供お願い致します。
初期不良の場合返金、商品の交換も可能です。

ご了承ください。

今になって焦ってようやく返信したな。散々無視したんだから謝罪くらいしろよ。

Order number: 97ET-1803-E567

既にメールにて問い合わせているので探して早急に返信すること。

Hello,

I understand what you say. Separate use of email and forum)

Even though the volume of requests is large, ignoring mail about defective products for a week seems to be too cruel.
Don't you think so?

The email address at the time of ordering and registered in the forum are different. Because I could not register the forum ID well)
I don't know what your say "ticket number".
But the order number has been sent to CS in Japan, in the previous post.

  • NateM Staff
  • Posts: 346
  • Join Date: 4 July 2011
  • Location: Chicago

"I don't know what your say "ticket number"."

When you email our customer service, you get a reply template at the beginning which you mentioned receiving above), which should mention a ticket number, which we can use to track your request.

I checked again just now under the email you used to place your order and still couldn't find any record in our ticket system of receiving a reply. I'm checking with our IT department to see if they can determine whether your email is being blocked somehow.

In any event, our JP CS team will reach out to you first thing tomorrow to ensure this gets resolved, as we at least have your order ref now. Apologies for any delay.

Thank you for your support on behalf of the Japanese staff.

I also hope for a peaceful solution, but I was very angry at the slow response and long-term neglect of the Japanese staff .

Now, the received mail has the following description.
Japanese is translated into English.)
----------------------------------------------------------------------
View and manage this request on the web: https://expansys.brandpathsupport.com/tickets/KQKR-1581-ZPSK
 
Expansys・https: //expansys.brandpathsupport.com
# YWFF4N23K53HN4NDAR7)
----------------------------------------------------------------------
I have never viewed it on the web using the email address I used to purchase.
I couldn't register an ID with the email address I used to purchase. I don't know why.)

The string after the URL may be the ticket number I think.
I don't know what the character string starts with #

It is displayed small in the email.)

Let me know if my description is not enough.

;