Posted: 19:45 17 Sep 05 #1The product that I ordered,(#52K20271794B), no longer works. It will not charge. It can stay on the charger for 48 hours....the light remains red. In addition when pressing the buttons on the side, nothing happens. I cannot turn it on. I've followed the steps in the manual to perform a hardware reset as well as a software reset. Please provide me with the steps to get this device fixed or replaced. Thanks.